Frequently Asked Questions

Are you open all year?

We are indeed! Typically we are open 7 days a week. March - September will likely have a morning experience and an afternoon experience running. October - Feb will likely only have one experience running a day due to the shorter days.

Do you do gift vouchers?

Yes! We offer gift vouchers for all of our experiences and they can be sent over email or posted to you for a small additional fee. They are valid for a year from purchase date, non-refundable but can be transferred to a different person.

Do children have to be accompanied by an adult?

Yes! Anyone below the age of 16 will need an adult with them. Children under 10 will also need an appropriate child:adult ratio as part of the group. Please note everyone will be charged as per the experience booked.

Can I just turn up?

No! All experiences have to be booked in advance so we know exactly who to expect and when. 

I want to see the alpacas but not do an experience, is this an option?

The only way to meet the alpacas is through one of our experiences. We are not a petting zoo and therefore not open to visitors arriving at any time of day and walking around the farm. All experiences are fully guided within the paddocks. If your group only wants to see them 'through the fence' then the full fee will still apply. This is the nature of our business and designed to protect our income as an animal care provider.

Can I just hire one alpaca to come to our event?

Nope - we will typically take 5 or 6 alpacas to our 'off farm' events but would never take less than 3. Our hire rate is the same whether you have 3 or 5 alpacas as they're happiest when with each other.

Do you have an on-site cafe or gift shop?

Not formally at this stage but hopefully one day! However, we do provide picnics as part of our experience upgrades (further info can be found on the Experience Days tab). Currently our gift shop is online but you can pre-order items to collect after your experience!

Are you wheelchair friendly?

It does depend on the time of year. This is because we are heavily grass based and so the ground will reflect the weather. We recommend wheelchair users to visit in the summer months when the ground is typically dry so easier to travel over.

Do you have toilets?